Shipping policy
At Ucravo, we aim to deliver your orders quickly, safely, and efficiently. This Shipping Policy outlines our shipping procedures, delivery timelines, and other related details to ensure transparency and customer satisfaction.
The products would be delivered to the customer's within 4 to 6 days .
1. Order Processing
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All orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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In case of any delay due to high order volume or unforeseen circumstances, we will notify you via email or phone.
2. Shipping Rates and Methods
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Shipping charges for your order will be calculated and displayed at checkout.
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We offer Standard and Express delivery options based on your location and product availability.
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From time to time, we may offer Free Shipping promotions on specific products or order values.
3. Delivery Timelines
Estimated delivery time after dispatch:
| Region | Estimated Delivery Time |
|---|---|
| Metro Cities (India) | 3–5 business days |
| Other Cities (India) | 5–7 business days |
| Remote Areas | 7–10 business days |
| International Orders | 10–15 business days (depending on destination) |
Please note: Delivery timelines are estimates and may vary due to courier delays, weather, or unforeseen logistical issues.
4. Order Tracking
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Once your order has been shipped, you will receive an email and/or SMS containing your tracking number and courier details.
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You can track your order directly through the courier’s tracking portal or via the “Track My Order” section on our website.
5. Shipping Restrictions
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Currently, we ship across India and to selected international destinations.
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Some products may not be eligible for international shipping due to customs or regulatory restrictions.
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We do not deliver to P.O. Boxes, military bases, or restricted zones.
6. Undelivered or Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept, the customer will be responsible for re-shipping costs.
7. Damaged or Lost Packages
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If your package arrives damaged or is lost in transit, please contact us immediately at [support@ucravo.com] or through our contact page.
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We will investigate the issue with the courier and provide a suitable resolution — such as replacement, store credit, or refund (as applicable).
8. International Shipping (if applicable)
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International orders may be subject to customs duties, import taxes, or fees charged by your country’s customs department.
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These additional charges are the responsibility of the customer.
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Delivery times may vary depending on customs clearance and international courier policies.
9. Contact Us
For any shipping-related queries, please contact our support team:
📧 Email: ucravo2706@gmail.com
📞 Phone: +91 99245 90629
🌐 Website: www.ucravo.in